Reference

Our Terms, Your Account Rights

dht22 operates under a defined legal framework that governs how your account, deposits via bKash, Nagad, or Rocket, and all platform activity are handled.

Account TermsPrivacy & DataJurisdiction NoticePayment ConditionsPolicy Updates
dht22 Our Terms, Your Account Rights
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and data handling are governed by our privacy policy and these legal terms together. Here is how we manage the key areas that affect you directly.

Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by applicable policy. You may request a summary of held data via our support email.

Cookie Use

We use session and analytics cookies to keep your account login stable and to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Account access is protected by password and OTP verification. If you suspect unauthorised access, change your password immediately and contact support through live chat or email.

Requesting Changes

To update personal details, request data deletion, or raise a privacy concern, contact us via the support email with your account ID. We aim to respond within a reasonable timeframe.

LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have a question about how our terms apply to your account, or you need to raise a formal concern, these are the direct channels. We handle policy and account queries separately from general support — use the right path to get a faster response.

Team online

Email Support

Send account or policy queries to our support address. Include your registered email and a clear description of the issue for a quicker resolution.

Live Chat

Our chat channel handles account-level questions in real time. Available during active support hours — check the platform footer for current availability.

Account Help Centre

The Help Centre covers common policy questions, account verification steps, and wallet conditions for bKash, Nagad, and Rocket transactions.

Common Legal and Policy Questions

These are the questions we hear most often about our terms, account rights, and how policy applies to your use of dht22.

Eligibility depends on your local law and the region you access from. We do not make legal determinations on your behalf — check your local regulations before opening an account.

Your data is retained for a period after closure as required under our policy. You can request a copy or deletion by contacting support with your registered account details.

Yes. Raise the dispute through our support email with the transaction reference, date, and amount. Wallet transactions via bKash, Nagad, and Rocket are logged and can be reviewed against your account history.

We publish updates on the platform and notify you via your registered email. Continuing to use your account after the effective date means you accept the revised terms.

Send a written query to our support email, clearly marked as a legal or privacy matter. Include your account ID so we can locate your records and respond appropriately.

The core terms apply across the platform, but access and certain conditions depend on your jurisdiction. Local law in your region may affect which features or payment methods are available to you.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.