Reference

Terms and Conditions That Govern Your dht22 Account

These terms set out the rules that apply when you open an account, make deposits through bKash, Nagad, or Rocket, and access the lobby.

Account eligibility rulesLocal payment conditionsWallet and withdrawal termsDispute and closure process
dht22 Terms and Conditions That Govern Your dht22 Account
ACCOUNT SECURITY

How We Protect Your Account and Handle Your Data

Your account security and the integrity of your transaction history are things we take seriously. Here is how we handle the key areas these terms touch on.

Data retention

We keep account and transaction records for as long as required by applicable law and our internal audit obligations. You can request a summary of your data through support.

Account access controls

Login is protected by OTP verification sent to your registered mobile number. Any suspicious login attempt triggers an automatic account hold pending your confirmation.

Wallet verification

Before your first withdrawal to bKash, Nagad, or Rocket, we verify that the wallet number matches the name on your account. This step protects against unauthorised withdrawals.

Requesting changes

To update your registered mobile number, wallet details, or request account closure, contact support with your account ID and a valid reason. Changes take effect after identity confirmation.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team handles terms-related queries through the channels below. For account disputes or wallet issues involving bKash, Nagad, or Rocket, include your registered mobile number and transaction reference when you write in.

Live Chat Start a live chat session from the account dashboard. Terms and account queries are handled directly — no queue for logged-in accounts.
Email Support Send your terms or account query to our support address. Include your account ID and the specific clause or transaction you are asking about.
Help Centre Our help centre carries plain-language summaries of key terms sections, including wallet rules and account closure steps, available any time.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

The same account terms apply across all regions we serve. However, access to specific features depends on your local law and eligible region — check your local regulations before opening an account.

Depending on the nature of the breach, we may suspend or permanently close your account. Any verified balance at the time of closure is handled according to the withdrawal process outlined in these terms.

Yes. Contact support with your account ID and a data request. We will provide a summary of the personal and transaction data held against your account within a reasonable timeframe.

We notify you via your registered contact before any material change takes effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

Raise a dispute through live chat or email support, including your transaction reference and the wallet — bKash, Nagad, or Rocket — involved. We review disputes against our transaction logs and respond in writing.

Account eligibility is subject to age requirements and local law in your region. We do not accept accounts from regions where access to our services is prohibited under applicable law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.